Providing great client service is one of our top priorities. Making sure you are satisfied with every purchase is also of utmost importance. If there is a product you are not satisfied with, please first ensure you email us and explain your concern-this is important to ensure that the products are being used correctly; and as directed. We are always happy to provide product usage support. We will then contact you within 24 hours about the matter and this may possibly resolve your concern and leave you satisfied with your product(s).
If you are not completely satisfied with your purchase, you may request a refund, exchange or store credit within 14 days of receipt of products. Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, or store credit. For health reasons we cannot accept returns or exchanges on open or used products.
To complete your return, we require a receipt or proof of purchase, and at times the credit or debit card used to make the purchase. We may also require purchaser ID for verification purposes.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. Please do not send your purchase back to the manufacturer.
Non-Refundable / Non-Returnable Items
Several types of goods are exempt from being returned:
- All Satin products: including sleep caps, pillow cases, hats, bonnets, etc.
- Products that are intimate or sanitary goods
- Brushes and combs
Additional non-returnable items:
- Gift cards
- Downloadable products
- Opened packaging
- hazardous materials, or
- flammable liquids or gases
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed by placing an instore credit on your account.
All Sale or Clearance Items are FINAL SALE
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If there was a promotional discount code applied to your purchase, the discounted amount will also be distracted from the retail price.
Exchanges (if applicable and in stock)
As a store policy: we do NOT ship or deliver any products are opened, defective or damaged. We are not responsible for Canada Post delivery damages, or if someone from the household leaves packages unattended. If there is a defective item that you need to exchange it for the same item, send us an email at: firstname.lastname@example.org and send your item to: Thiah Management and Consulting, BOX 47032, Winnipeg, MB, Canada, R2H 3G9.
Exchanges of opened packages past 30 days are not permitted. Sorry not refunds are allowed for opened or damaged products. Management has discretion in exchange decisions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item in question is approved and the returned item is received in our offices, a gift credit will be added to your Thiah Management and Consulting online account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a gift credit to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if Thiah Management and Consulting had to incur the cost.
To return your product, you should mail your product to: Thiah Management and Consulting, BOX 47032, Winnipeg, MB, Canada, R2H 3G9
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are return shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.